In a world overflowing with digital choices, customers don’t just need service — they need direction. They want brands that don’t just respond but guide. That’s where the Coach Behavior strategy shines. This approach is more than personalization. It’s about actively helping customers reach their goals — nudging, motivating, and mentoring them along the way.

LTV (Customer Lifetime Value) A metric so powerful, it can predict the life or death of your business. I first came across this term for the first time when I got into the service business from product sales. While we were till used to being assigned a percentage which you could use for the various

In our hyper-connected world, customers often know exactly what they want—and they want it now. The “Respond to Desire” strategy focuses on meeting these immediate needs efficiently and seamlessly and is the first strategy as part of my earlier article on why our value proposition might be obsolete in today’s hyper connected world..Link of the

Yesterday, I got a push notification on my phone: “Ticket prices have dropped for your recent search!” Excited, I tapped into the app. But to my surprise — no meaningful difference. Maybe ₹50 at best. Was this really a price drop, or just a clever tactic to re-engage me? Welcome to the always-on customer journey

A few years ago, a hotel receptionist in a small UK town made a quiet decision. A tired man arrived late, soaked in rain, asking for a room. He had no booking. Still, the receptionist didn’t turn him away. She offered him the staff room and a warm meal. That man? 👉 Sir Richard Branson.

Have been reading the biography of Ratan Tata and there is a whole chapter dedicated to the Corus takeover and various challenges that were encountered and rather still being encountered in this mega deal. Was interesting to read the back ground strategies that were adopted since I remember following this deal when it was shaping

The motivation to write this was a news article in today’s TOI which talked about Microsoft new discovery and how this new discovery could make actual quantum computing devises a reality within a few years unlike decades which was what was thought to be the time needed for this technology to start effecting our day

One of the biggest challenges in business today is deciding which idea is worth pursuing. Whether you’re a startup founder or a market leader, the question remains the same: Is this concept good enough to scale? This is where the power of the Minimum Viable Product (MVP) comes into play. An MVP is a streamlined

A few days ago, I was taking an early morning flight and had a pre-booked Uber cab to take me to the airport. At that hour, with no traffic, the usual travel time is around 35 to 40 minutes. However, on that day, the driver was on a call with a fellow driver, discussing the

I was doing this test yesterday, which is quite common nowadays where with your camera and mic and motion sensor turned on your laptop the testing algorithm decides if you are doing the test as per the laid-out conditions so that the accuracy of the analysis improves as per the database available with the testing