In operational and customer-facing roles particularly and in others there are hundreds of day-to-day decisions that people must make to ensure that the overall goals are met. While most of these decisions will be based on the overall goals or SOPs laid out by the organisations there will always be several unique learnings which will

Perhaps the biggest single factor in the recent past that has induced a change in the way we live our lives was the corona virus outbreak and the subsequent lockdowns that followed. From an organizational perspective the need to continue our daily business practices made us take to several new things. Today 90% of the

This thought came to me while reading an article on one of India’s leading airlines and how they were able to implement good practices using a technique, Power Distance even though many of them weren’t really customer focused or beneficial. Since I concurred with several of the points mentioned in the article and have been

One of the most tenacious known animals in history is the Tardigrade also known as water bears. These eight-legged water dwelling micro animals are believed to have been around for the last 530 million years. The reason why these animals are considered tenacious are: Most of the conditions were put to test when these animals

Pigeons are first believed to have been domesticated as early as 3000 BC and have been used as messengers. As early as the 13th century pigeons were used to run a pigeon post system by the Sultan of Baghdad. It is widely documented how Reuters gained substantial market share during the 1850s by pressing pigeons

A few days back I was attending an Immersion session and was seeing presentations highlighting how various challenges were identified and overcome. There were also discussions on somethings which were tried out but didn’t succeed the way they were anticipated to. But like in all failures there were huge learnings which only come out in

The other day I was reading about Aston Eaton, the double decathlon gold medallist in the 2012 London Olympics and the 2016 Rio Olympics. While recollecting his journey he shared how he never took to decathlon as a discipline till he was in college, and it was the ease to get the scholarship into college

In today’s fast-paced world, the pursuit of productivity has become a universal goal. Whether you are a business professional aiming to excel in your career or a sportsperson striving for peak performance, the challenges of productivity are a common thread that binds us all. Productivity is not just about working harder; it’s about working smarter,

Have often read how Steve Jobs had this unique skill of bending reality to make the person or persons to complete adopt his way to thinking or approach to anything new which he had set his sights on. Let’s understand a little bit about bending reality and what is actually means before we go any

In today’s fast paced world with change being the only constant, the pursuit of knowledge is relentless and continuous. Anyone facing a customer facing role or a market facing role faces multiple challenges daily. While there would be several operating procedures and guidelines given there would be several challenges which each of these people would