Mentoring Relationships – Much more than knowledge transfer
Sunday, 17 March 2024
In operational and customer-facing roles particularly and in others there are hundreds of day-to-day decisions that people must make to ensure that the overall goals are met. While most of these decisions will be based on the overall goals or SOPs laid out by the organisations there will always be several unique learnings which will
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Mindset Shift: Product Sales vs Service Sales
Sunday, 10 March 2024
Until the time I joined an organization that was a service provider, my career had mainly been in in companies selling products. Product companies sell tangible goods, which customers can see, touch, and feel. This allows for demonstrations and physical product trials. Service companies sell intangible offerings, such as expertise, solutions, or experiences, making it
- Published in Business Insights
Big Data – The Real Benefits
Sunday, 25 February 2024
With the way technology has taken over everything that we do, so also is everything being captured at some data source continuously. Whatever we do on the smartphone or on our laptops are captured, the cars we drive are tech enabled and capture a lot of information. We walk out into the streets or go
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Finding the Creneau to get the right positioning
Sunday, 18 February 2024
During the early stages of my career, I was working for a durables brand which was the market leader at that point in time. It had the most technologically advanced and best quality products that lasted and hence offered good value to customers. The trade margins were average but since the brand pull was so
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Do we need to Test / Pilot before we Launch or Not at All?
Sunday, 04 February 2024
It’s our accepted practice to do pilots or do beta versions to test out a concept or anything new to further understand the suitability of the product or service for all planned needs of all stakeholders. Based on the feedback received during this period the concept is finetuned incorporating additional requirements or modifications before it
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Order – Disorder – Reorder
Saturday, 20 January 2024
Perhaps the biggest single factor in the recent past that has induced a change in the way we live our lives was the corona virus outbreak and the subsequent lockdowns that followed. From an organizational perspective the need to continue our daily business practices made us take to several new things. Today 90% of the
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Efficiency or Effectiveness. Which is better in the long run?
Sunday, 14 January 2024
have always wondered why it’s so difficult to really catch or kill the common house fly. If you really watch the way that these small insects fly it makes this even more interesting. But before we get into that the houseflies have compounding eyes which are very big compared to its body structure. The flies’
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Power Distance: Why we follow at times and do not at other times.
Sunday, 07 January 2024
This thought came to me while reading an article on one of India’s leading airlines and how they were able to implement good practices using a technique, Power Distance even though many of them weren’t really customer focused or beneficial. Since I concurred with several of the points mentioned in the article and have been
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#Content # Personalisation # Mass customisation- -Key areas for Future #Customer #Engagement
Monday, 25 December 2023
There are broadly 3 things that customers want everyone to understand and execute Customers expect companies to be transparent, accurate and available for them at any point of their requirement Some of the key challenges in today’s world for marketers are As a marketer there are 3 choices to target customers Online and social platforms where people come to browse, Buy sell, and look up
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Will 2017-18 be the tipping point of #Digital #Media In #M&E Space
Monday, 25 December 2023
#Digital #Media in #India has been growing at an average of 28% and is expected to grow at around 30% for the next 5 years. The reduction in data cost due to the intense competition unleashed by Jio has resulted in increased consumption of data across the breadth and length of the country This rapid
- Published in Business Insights